Refund policy

 

Effective Date: [INSERT DATE]

Returns

• 30-Day Money-Back Guarantee (from delivery date) on any product bought directly from us
  
  
• Acceptable returns: Unopened items, defective/damaged items, or if your pet didn't respond well to the product
  
  
• Easy process: Email returns@pawsease.pet → receive prepaid label → ship back
  
  
• Refunds processed in 3–5 business days
  
  
• Exchanges available if you'd prefer a different product
  
  
• Subscriptions: Cancel anytime before your next shipment. If already processed, you can still return the shipment under our 30-Day Guarantee
  
  
• Return Condition: Items should be in original condition. We reserve the right to charge restocking fees for damaged returns (rare)
  
  
• Not Our Retailers: We don't cover products bought from other retailers - please return to them directly

📩 Returns Contact: returns@pawsease.pet



Quick Reference:

• Free shipping: Orders over $[INSERT]
• Same-day processing: Orders by 2PM EST
• 30-day guarantee: Full refund if not satisfied
• Easy returns: Prepaid labels provided