Shipping & Return Policy

 Effective Date: [INSERT DATE]


 Shipping

  • Processing: Orders before 2PM EST ship same day (Mon–Fri)
  • Standard Shipping: 3–7 business days (FREE over $[INSERT])
  • Expedited Options: 1–3 day delivery available
  • Coverage: US only - All 50 states + US territories
  • Tracking: Sent by email when shipped
  • Carrier Responsibility: Once handed to the carrier, delivery is their responsibility
  • Address Changes: Contact us immediately if you need to update your shipping address before we ship
  • Issues: If a package is lost or damaged, contact us within 7 days and we'll make it right

📩 Shipping Contact: shipping@pawsease.pet


 Returns

  • 30-Day Money-Back Guarantee (from delivery date) on any product bought directly from us
  • Acceptable returns: Unopened items, defective/damaged items, or if your pet didn't respond well to the product
  • Easy process: Email returns@pawsease.pet → receive prepaid label → ship back
  • Refunds processed in 3–5 business days
  • Exchanges available if you'd prefer a different product
  • Subscriptions: Cancel anytime before your next shipment. If already processed, you can still return the shipment under our 30-Day Guarantee
  • Return Condition: Items should be in original condition. We reserve the right to charge restocking fees for damaged returns (rare)
  • Not Our Retailers: We don't cover products bought from other retailers — please return to them directly

 📩 Returns Contact: returns@pawsease.pet


Quick Reference:
 

  • Free shipping: Orders over $[INSERT]
  • Same-day processing: Orders by 2PM EST
  • 30-day guarantee: Full refund if not satisfied
  • Easy returns: Prepaid labels provided.